Terms & Conditions

1. Booking Enquiry and Confirmation

An enquiry (website, phone, WhatsApp, email or the "Plan My Trip" form) does not by itself create a confirmed booking. A booking is confirmed only after:

• ·LN Tourism confirms availability;
• ·a quotation or itinerary is communicated;
• ·the customer accepts the booking;
• ·the required advance/full payment is received; and
• ·LN Tourism issues written confirmation via WhatsApp, email, invoice or voucher.

2. Standard Payment Requirement

Unless the quotation states otherwise, 50% advance is required to confirm a package; the remaining 50% must be cleared on or before the morning of the first day, before the relevant service begins.

3. Traveller Eligibility, Children and Booking by Minors

The person confirming a booking must ordinarily be 18+ and legally capable of entering into it. A traveller below 18 must not independently confirm or purchase a package; the booking must be made or authorised by a parent, legal guardian or another legally authorised adult, who is responsible for accurate information, consent, ID and documentation for hotels, transport, tickets, permits, Char Dham registration, helicopter services and activities.

4. Package Inclusions and Exclusions

Only services expressly stated under "Inclusions" in the accepted quotation/itinerary/voucher are included. Anything not expressly included is excluded.

5. Optional Arrangements & Celebrations

On request, LN Tourism may help arrange guides, extra sightseeing, special meals, additional vehicles, room upgrades, activities, tickets, flowers, cakes, photography, decorations, local experiences or event arrangements. All such services are subject to availability, supplier/hotel approval and applicable law, and are chargeable separately unless included in writing. Special events/decorations remain subject to hotel permission, venue availability, fire/safety, noise, alcohol and local rules; LN Tourism cannot require a hotel to permit an arrangement its lawful policy prohibits.

6. Tour Itinerary

The itinerary is the planned programme at booking time. Actual travel may be affected by weather, traffic, landslides, road closures, government restrictions, local administration, religious events, strikes, natural disasters, vehicle restrictions, crowd conditions, supplier availability or other circumstances beyond our reasonable control. LN Tourism may adjust order, timing, route or sightseeing for safety/operational reasons and will attempt a reasonably comparable alternative where practical. A change that does not materially reduce the booked service does not automatically entitle a refund.

7. Customer-Requested Changes

Requests to change dates, hotels, vehicle, travellers, trip length, pickup/drop or itinerary are subject to availability and revised pricing. Supplier amendment charges and fare differences are payable by the customer where applicable. A date-change request is not automatically a cancellation unless the original booking cannot be amended.

8. Char Dham, Kedarnath & Pilgrimage Travel

Char Dham, Do Dham, Kedarnath, Badrinath, Gangotri, Yamunotri and other pilgrimage services are subject to weather, road conditions, government regulations, registration requirements, local administration, temple opening/closing, crowd-management and health/safety rules. Travellers must complete any legally required registration, permit, medical form, biometric or ID process. Where LN Tourism assists with registration, the traveller remains responsible for accurate information and documents. Darshan timings and completion cannot be guaranteed, and access cannot be guaranteed where authorities close/restrict a route. Travellers must comply with police, government, shrine board, administration and driver instructions.

9. Helicopter & Aviation Services

Kedarnath and similar helicopter services are operated by independent authorised operators. Tickets are not included unless expressly mentioned. LN Tourism may assist with booking information, ticket coordination, helipad transfer and itinerary planning, but does not control flight operations, aircraft allocation, departure time, boarding sequence, weather clearance, passenger-weight rules, aviation safety or operator/authority cancellations.

10. Hotels & Accommodation

Check-in/out follow the hotel's policy. Category, room type, meal plan and occupancy are as confirmed. Early check-in / late check-out are subject to availability and may cost extra. Adjoining rooms, views, floors, bedding or room numbers are requests unless guaranteed in writing. Hotel-specific cancellation and no-show conditions may apply. (See the Hotel & Accommodation Policy.)

11. Vehicles & Transportation

Vehicle category is as confirmed; a specific registration, colour or exact model is not guaranteed unless agreed in writing. An equivalent or higher category may be provided if the assigned vehicle becomes unavailable. Passenger and luggage limits must comply with the vehicle's legal capacity; overloading is not permitted. Vehicle usage is subject to the separate Vehicle & Cab Policy.

12. Additional Expenses from Unforeseen Circumstances

Events beyond our reasonable control may cause extra hotel nights, additional vehicle usage, alternative routes, parking, local transport, rescheduled tickets, meals or supplier charges. These may be payable by the customer where not included. Wherever reasonably possible, LN Tourism will inform the customer before incurring material additional expense.

13. Force Majeure

LN Tourism is not in breach to the extent performance becomes impossible, unsafe or materially affected by events beyond reasonable control - floods, earthquakes, landslides, extreme weather, epidemic/pandemic restrictions, war, civil disturbance, strikes, road closures, government orders, curfews, transport shutdowns or comparable events. We will make reasonable efforts to assist with alternatives, rescheduling or supplier refunds; any refundable amount depends on sums actually recoverable from suppliers and applicable law. Nothing here limits a non-waivable statutory consumer right.

14. Traveller Conduct

Travellers must behave lawfully and respectfully towards drivers, hotel staff, guides, suppliers, other travellers and local communities. Illegal substances, unlawful activity, abuse, violence or conduct threatening safety are not tolerated. LN Tourism may refuse or discontinue a service where continuation creates a reasonable safety/legal risk; no refund automatically arises where a service is discontinued for serious misconduct, subject to law.

15. Health, Fitness, Belongings & Unused Services

• ·Travellers assess whether a journey suits their circumstances; high-altitude/pilgrimage/trekking/adventure travellers should obtain medical advice where relevant. Required medicines and devices are the traveller's responsibility.
• ·Emergency treatment, evacuation and medical expenses are not included unless stated.
• ·Keep reasonable control of luggage, money, jewellery, documents and devices; report loss/theft immediately to the hotel, operator, local authority and LN Tourism. Liability is determined by law and the facts.
• ·Voluntarily missed sightseeing, meals, transport, early checkout, late arrival or leaving early does not automatically entitle a refund; recoverable amounts (if any) follow the Refund Policy.

16. Third-Party Suppliers

LN Tourism may arrange services from independent hotels, transport providers, drivers, airlines, railways, helicopter operators, guides, activity operators, restaurants and ticket providers. Supplier-specific conditions may apply. Nothing here excludes any responsibility LN Tourism is legally required to retain towards the customer.

17. Complaints & Grievance Redressal

Raise any service problem as early as possible during the trip so we can try to resolve it. Complaints: WhatsApp/Phone +91 88588-73018, Email info@lntourism.com - with booking details, a clear description and supporting material. Consumer grievances may be addressed to the Grievance Officer, LN Tourism, 152/3/2, Rajpur Road, Jakhan, Dehradun, Uttarakhand - 248001 (see the Grievance Redressal page). We process grievances per applicable consumer law.

18. Liability, Consumer Rights & Governing Law

• ·LN Tourism remains responsible for its obligations under applicable law; to the maximum extent permitted, it is not liable for indirect/consequential losses arising solely from circumstances beyond its reasonable control. Nothing excludes liability where prohibited by law.
• ·These Terms do not waive or restrict any right available to a consumer under Indian law; a mandatory legal right prevails over any conflicting provision.
• ·These Terms are governed by the laws of India; subject to applicable consumer-protection jurisdiction and non-waivable rights, disputes may be dealt with by competent courts/forums in Dehradun, Uttarakhand.